Support for Bluetooth

  • Troubleshooting LDAC stuttering, disconnection

    See more

  • What can cause a sudden loud sound in Bluetooth headphones?

    See more

  • Bluetooth audio drops or lags when resuming paused audio playback

    See more

  • Sensor used for Smart Pause

    See more

  • How do I check for, receive, and install firmware updates on my Headphones?

    See more

  • Is the firmware in my Bluetooth Headphones updatable?

    See more

  • Microphone muting when making calls on a computer

    See more

  • Bluetooth Dropouts

    See more

  • What is aptX Low Latency?

    See more

  • Bluetooth priority and profile information

    See more

  • What Bluetooth codecs do my headphones support?

    See more

  • Are my headphones compatible with my Smart Device?

    See more

  • What is -LE Bluetooth connection available when pairing some Bluetooth devices?

    See more

  • Are the batteries in my Bluetooth headphones user replaceable?

    See more

  • How does Bluetooth volume control work?

    See more

  • How does Bluetooth Audio work?

    See more

  • Hearing ambient background noise/my voice on calls and meetings (Side Tone)

    See more

  • What is the model number/code for the cable used to recharge headphones using USB C ports?

    See more

  • SAR and Bluetooth- For information purposes

    See more

  • Bluetooth connection to a computer

    See more

  • I am not getting lossless using my headphones with my phone even though it supports aptX Adaptive

    See more

  • What should I check if I can’t hear anything in my Bluetooth headphones?

    See more

  • Pairing to an Alexa

    See more

  • Playback volume not at a comfortable level

    See more

  • How can I turn set my Bluetooth Headphones to a comfortable playback volume?

    See more

  • I cleared my headphones from my device, and now I can't re-establish pairing.

    See more

  • How can I prevent damage to my headphones while charging?

    See more

  • How do I charge my Bluetooth Headphones?

    See more
Still stuck?

We've got you.

Talk to a human.

Our Consumer Experience team is here to help.

Chat with our team
Phone number & opening hours
We'll reply by email

Looking for something else?

Order, return and service support.

Contact by phone

Customer Support

+44 1628 969871