Opening a return request is easy – navigate to our online return portal to complete a Return Merchandise Authorization (RMA) and begin the process.
Return windows
- OTC Hearing Aids: Up to 45 days from the date of delivery.
- Consumer Audio Products: Up to 30 days from the date of delivery.
The return window begins when the carrier marks the first parcel as delivered to your shipping address. Returns outside of the applicable window will not be refunded and will be sent back to you at your own postage cost.
How do I request a return?
You can request a return within the timeframe which you can find in your order confirmation.
To utilize our easy returns process, please navigate to our Consumer Return Portal
Refunds
Accepted returns are eligible for a full refund of the purchase price (including applicable taxes) to the original payment method in USD. Refunds may take up to 10 business days to appear on your statement after being processed by Sonova. Shipping charges are not refunded.
Product condition requirements
Returned items must be:
- In their original condition, clean and undamaged.
- In the original packaging with all accessories and product manuals included.
We reserve the right to refuse returns that are dirty, damaged, missing parts, or show signs of misuse or abuse.
In-ear and True Wireless products
Please clean in-ear products thoroughly before returning them. Biomaterial (e.g., ear wax) on a return may result in a discretionary $10 restocking fee deducted from the refund.
Ineligible items
The following items cannot be returned for hygienic or other reasons: gift cards, headphone ear pads, Soundprotex products, hearing aid wax guards, and headphone ear tips.
Return shipping
Most returns are eligible for a prepaid return label. Please note:
- The return must be shipped from the original shipment ZIP code within 7 business days of label issuance – otherwise the label and RMA will be voided.
- The return must be physically received at our authorized return center within 21 business days of label issuance.
- Returns sent to any address other than our authorized return center (11500 80th Avenue, Pleasant Prairie, WI 53158) will not be processed or refunded.
Bulk orders
Returns of two or more of the same item SKU are not eligible through our consumer returns portal. Please contact us directly to arrange a bulk return.