If a product purchased from our New Zealand store fails to satisfy the statutory consumer guarantees under the Consumer Guarantees Act 1993, you are entitled to a replacement or refund. Please choose carefully – refunds are not normally provided if you simply change your mind.
Returns
In addition to your rights for faulty products, you may be eligible to return your product at no additional shipping cost within 30 days of purchase, depending on your reason for the return.
To utilize our easy returns process, please navigate to our Consumer Return Portal
Refunds
Once your return has been received and processed, we will issue a refund using the same payment method used at checkout. Refunds are generally fully processed within 7–10 business days from receipt.
Order cancellations
Please choose carefully – once an order has been processed, we are unable to offer a cancellation.