Middle headband headphone charge LED is permanently on

If the middle charge LED of your headband headphones is lit up red or permanently on, please do the following-

1.  Turn off Bluetooth on your paired Smart Devices

• Press and hold the headphone power button for 20 seconds. 
  • This should do a hard-reset and force the headphones to power-cycle
• The middle LED should then either turn off or blink once and light up again 
  • When the headphones turn back on, they will be in pairing mode
  • You may need to use the power button to turn them back on

2. Re-pair the Bluetooth connection. 

• Delete the existing pairing in your smart device Bluetooth menu 
  • Do this for all devices previously paired to your headphones
  • An existing pairing entry on the smart device will prevent a new pairing
• Confirm the headphones are in pairing mode
• Reconnect through the smart device Bluetooth menu
  • You will need to put the headphones into pairing mode manually for any additional pairings.
  • Instructions can be found in the product manual or our Help Center

3. Once paired to a Smart Device, reconnect to connect Smart Control App/Smart Control Plus App

• Uninstall any previous versions from your smart device
• Install the current version of the Smart Control Plus app

4. Check for and install any headphones updates available in the Smart Control Plus App.