If you have already sent in your RMA repair order, this article explains what happens next, how to check the status of your repair, and when to contact support for additional help.
RMA repair process
The warranty assessment / repair process begins once we receive your product back. Once received, our team will carefully assess and arrange the appropriate repair or replacement solution. We’ll keep you informed along the way and will notify you as soon as your product is ready to be returned to you.
There’s nothing you need to do at this stage. If we require any additional information, a member of our support team will contact you directly.
How to track your repair status
You can track your repair status by checking any status updates provided in your repair confirmation E-Mail or by contacting our support team. We can confirm whether your repair order has been received and share the latest available status
Typical timelines
Repair timelines can vary depending on the product, the type of repair needed, and current service volume. If no specific timeline has been provided for your case, please allow 7-10 Business days for processing and updates.
Additional information
For faster assistance, please have your RMA number, product details, and any relevant E-Mail correspondence ready when you contact support.