The available payment methods are credit card and PayPay. Each payment service can only be used by the account holder in their own name.
Credit Card
Depending on your purchase, identity verification by the card company may be conducted.
Accepted cards: VISA, MasterCard, JCB, American Express, Diners Club
- Credit cards issued overseas cannot be used.
- Credit cards with debit card functions may temporarily cause double charges at the time of cancellation or returns, and refunds may take time. We recommend refraining from using these cards.
- Payment installments: lump sum payment or installment payments (fees are borne by the customer)
PayPay
For online payments, PayPay (balance) and PayPay Credit are available. Depending on the result of PayPay's screening, PayPay Credit may not be available.
Payment Deadline and Timing
Credit Card: The withdrawal date varies depending on each card company.
PayPay: After placing your order, we will confirm the payment result with the payment processing company. Payment is finalized at the time of product shipment.
Issuance of Receipts
Customers cannot issue receipts themselves. If you require a receipt, please contact us at the inquiry address below.
When contacting us, please provide the following information. Once all necessary information is received, the receipt will be mailed within about 1 to 2 weeks.
- Order number: SH〇〇〇〇〇〇
- Name on the receipt
- Description
- Postal code and shipping address
- Company name (department name)
- Recipient name
Contact: https://support.sennheiser-hearing.com/hc/en-jp/requests/new
Regarding Estimates and Invoices
We do not issue estimates or invoices. Thank you for your understanding in advance.