We cannot accept cancellations, returns, refunds, exchanges, or configuration changes for reasons of customer convenience (change of mind) after a sales contract has been concluded. Please check product information carefully before purchasing.
Damaged, defective or incorrect products
If the product you received is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving the product. We or the manufacturer will inspect the product and arrange for a replacement.
For full details on the conditions and procedures for returns, please see the Cancellation/Return/Exchange/Initial Defects section of our online store user guide.