If people say they cannot hear you clearly, try these steps:
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Insert the earbuds correctly: Place them in your ears, then gently rotate them slightly to seat them properly.
- If the Fit Test option is available in the Smart Control Plus App, this can help with placement.
- Position for best voice pickup: Rotate the earbud as described in your user manual.
- Check the microphone opening: Make sure the small microphone opening is not blocked by your ear, hair, or skin.
- Windy conditions: Strong wind can make your voice harder to hear. Move to a calmer location if possible.
If you still have trouble
Do a test call with a friend to check if the sound improves as you rotate one earbud at a time. If problems continue, check your product manual for product-specific guidance or contact customer support.