If your product needs a repair or service, you can submit a service request online through our Repair & Service portal. The steps below explain the general process and what to expect.
Step 1: Visit our Repair & Service Portal
- Start by going to our Repair & Service page
- Select your country and language
- Choose the product category and specific product
Step 2: Choose Your Service Option
- Based on the product selected, you will be shown the available service options, which may include:
- In-Warranty service (if your product is still covered)
- Out-of-Warranty service (paid repair options)
Step 3: Complete the Service Request Form
- Follow the on‑screen steps to submit your request. Make sure all details are accurate to avoid delays.
Step 4: Receive Confirmation & Return Instructions
- Once your request is submitted, you will receive a confirmation email containing:
- Your RMA reference number
- Return instructions
Step 5: Prepare and Return Your Product
- When sending your product for service:
- Pack the product (with the included accessories) securely to prevent damage during transit
- Remove any third‑party or separately purchased accessories (such as cables, carry cases or ear molds) before shipment
- Clearly include or attach your service reference number
Proof of Purchase Requirement
For all service requests (warranty and out‑of‑warranty), you must include a copy of a valid proof of purchase.
What Happens Next?
- Once your product is received by the service center:
- It will be inspected by a qualified technician
- You may be contacted if further information or approval is needed
- You will be updated on repair status according to local processes
Need Help?
If you need help submitting your request or have questions about service options, please contact our Consumer Experience team through our Help Center.