Cancellations & Refunds
Orders placed through our Hong Kong webstore cannot be cancelled or refunded once payment is completed. We do not accept returns or refunds for change of mind.
Incorrect Products
If the product you received does not match its description, please contact us promptly at contactcenter@sennheiser-hearing.com. Our team will review the issue and advise on the next steps.
Faulty or Defective Products
If you receive a faulty or defective item, please contact our authorized service partner for assistance:
Contact - Star Worldwide Limited
Address: Room 2907A, 29/F, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong
Hotline: +852 3898 4900
WhatsApp (Messages only): +852 5236 4177
Office Hours: Monday – Friday, 09:00 – 18:00 (Closed on Saturdays, Sundays, and Public Holidays)
Warranty Exclusions
Please note that the warranty does not cover:
· Normal wear and tear from regular use.
· Damage caused by improper handling, incorrect installation, or the use of non-compatible accessories by the customer or a third party.