Items purchased through our JD.com store are subject to the following Return Policy.
Return Policy
Within 7 days of the date of receipt, return requests may be submitted for items that meet the following criteria:
- The item remains unopened (brand new and in its original, unopened packaging).
- The item exhibits quality issues or is defective.
- If the item's packaging has been opened, returns requested for personal reasons (such as simply disliking the item or no longer needing it) will not be accepted.