Detailed Warranty information

Sennheiser Warranty Conditions

Warranty Conditions

Warranty for consumers (Europe and the Middle-East)

This warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the warranty or under their consumer law rights. If you wish to claim service under your consumer law right, please visit our terms and conditions page.

The original Sennheiser branded consumer hearing product you have purchased, manufactured by Sonova Consumer Hearing GmbH, is covered by a limited warranty for the original end-user consumer. Depending on the product, the warranty period is either 12 months or 24 months, with proof of purchase.

We will honor/respect local legislation as well as the terms and conditions that were available on the purchase date.

This warranty applies only to products purchased from the current product range.

This warranty period begins on the date of purchase of brand-new, unused products by the first end user and only applies to the original purchaser (first end user purchasing the product). Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit a copy of your proof of purchase, which will be verified by your local Sonova Consumer Hearing GmbH service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase, point of purchase and name of the product.

If, within the applicable warranty period, the product is determined to have an original defect due to improper materials or workmanship, Sonova Consumer Hearing GmbH or their service partners will, without charge for labour or parts, repair or (at the discretion of Sonova Consumer Hearing GmbH) replace the product or its defective parts. Sonova Consumer Hearing GmbH may also at its discretion provide a partial or full refund of the original purchase price in exchange for the returned product.

Sonova Consumer Hearing GmbH or its service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Sonova Consumer Hearing GmbH or its service partners.

The following cases are not covered by the above warranties:

• minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
• any accessories supplied with the product
• rechargeable or disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use)
• faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of these warranties are defined as use of the product under the conditions stated in the instructions for use
• faults due to wear and tear
• any modification of products effected by the end user or a third party, unless Sonova Consumer Hearing GmbH has given its prior written consent to the nature and extent of the modification. For the avoidance of doubt, approved modifications will not void the warranty.
• faults due to force majeure
• faults of which the purchaser was already aware at the time of purchase
  • faults caused by the use of non-compatible or defective batteries

All warranty claims become void if the product is tampered with by unauthorised people or repair shops. Further, the warranty is voided by removal or alteration of identification labels, serial numbers or safety labels on the product or its parts.

Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.

Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as this warranty is governed by the laws of the country in which the Sonova Consumer Hearing GmbH product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.

If you wish to file a claim under these warranties, please contact your local Sonova Consumer Hearing GmbH service partner.

Information on products with replaceable battery

We recommend to use original Sennheiser batteries. If you consider using batteries from third-party providers, you need to ensure that the batteries comply with all technical specifications as shown in the online instruction manual of your product.

Sonova does not assume any warranty for malfunctions or damages to the product caused by non-compatible or defective batteries from third-party providers.