True Wireless Charge Troubleshooting

If Only One Earbud Powers On:

• This may indicate a charging issue.
  • Note: Bluetooth headphones are shipped in a standby state. 
• Connect them to a USB power source for their initial charge. 
  • Qi-compatible charging will not wake them up.

Ensure Proper Charging Contact

Check Ear Adapters and Ear Fins:

• Ensure earbuds are properly positioned in the charging case. 
• Make sure the ear Tips are fully connected to the nozzle
  • You should feel the ear tip settle into place when installed
• If supported, the ear fin band should be flush with the body of the True Wireless Earbud.
  • If the band is not flat, the pins may not make contact in the case. 
• Remove the ear adapters to test charging contact if unsure.

Clean Charging Contacts:

• Clean the charge contacts on the earbuds and charge case using a cotton swab or pencil eraser.
• Test the contact springs in the case by pressing and releasing the contact pins several times with the eraser end of a pencil.

Charging Process

Charging Safety Notice

If Contacts are Clean:

• Let the headphones charge for 15 minutes via USB cable. 
• Check if the earbud LED comes on.
• If it does, place it back into the case and close the lid to finish charging.

If the LED Does Not Come On:

• Remove both earbuds from the case.
• Use only the earbud that needs charging and place it into the case. 
• Check if the charge LED on the case comes on.
  • If it does not: The unit will need to be sent in.
  • If it does: Close the case lid for 10 seconds. 
• Open the lid and remove the earbud to check for the earbud LED.
  • If the LED does not come on, repeat the previous steps 5-10 times to attempt to recover the battery.
  • If it still does not work, the unit will need to be sent in for service.