Support for Hearing (TV Listener/ OTC)

  • What do I do if the optical cable is not fitting correctly into the optical port?

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  • Connecting to installations including an AV receiver

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  • Analog Connection Troubleshooting

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  • Why don't I get audio from all sources (Netflix, Apple TV, Amazon FireStick, etc)?

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  • What do I do when there is wireless signal (or WiFi) interference?

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  • What do I do if my wireless Listening System suddenly stopped working?

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  • What is the wireless signal range of a wireless Assistive Listening System?

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  • Can any of the RS headphones be used with hearing aids?

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  • How do I know if the wireless headphones will work on my audio device?

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  • Why is there reverb/echo when using the headphones with my TV?

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  • Will optically connected headphones work with a digital audio cable splitter?

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  • Which input formats are supported by the digital optical audio input?

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  • Can I use several wireless headphone systems in the same place?

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  • Is wireless interference going to be an issue?

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  • What frequency do the RS Digital RF headphone range operate on?

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  • Can I use wireless headphones for performance applications or music practice?

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  • What headphones can connect directly into an optical audio output?

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  • Why do my speakers shut off when I connect my unit to the headphone output?

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  • How do I get sound from BOTH the TV and headphones at the same time?

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  • How do I get sound only from the headphones and not the TV speakers?

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  • Why is the headphone sound slightly behind the video image or speaker sound?

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  • What can I do if the volume is very low?

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  • What is the difference between RS, HDR, RR and TR models?

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  • RF (Radio Frequency)

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  • What do I do if the headband of my headphones is too tight?

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