If you deleted the headphones from a device or reset them and cannot pair again, follow these steps:
- Check battery: Make sure the headphones are charged. If the battery is low, charge them first.
- Open Bluetooth: Go to the Bluetooth menu on the device you want to pair with (phone, tablet, or computer).
- Remove old entries: Forget or remove the headphones from Bluetooth settings. If you see both "Headphones" and "Headset" entries, or separate LE and Classic entries, remove all of them.
- Put headphones in pairing mode: Follow the steps in your manual to enter pairing mode.
- Find the headphones: In the Bluetooth menu, look for the headphones in the list of available devices.
- Pair: Select the headphones to pair.
- Test the connection: Play audio to confirm the connection works.
- Smart Control App (if applicable): Open the app and tap "Retry to connect." If unsuccessful, delete the headphones from the app and search again.
If pairing still fails
Turn off both the headphones and the device, then turn them back on and try again. If the issue persists, contact support with your headphone model and device details.